Privacy Policy

Last updated: April 6, 2026

1. Introduction

FDhub ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our cloud-based hotel front desk management platform ("Service").

By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

Data Type	Examples
Account Information	Name, email address, phone number, hotel name, company name
Login Credentials	Email and encrypted password
Billing Information	Payment details processed through Stripe (we do not store credit card numbers)
Operational Data	Reports, schedules, tasks, checklists, and communications entered into the platform

2.2 Information Collected Automatically

• Browser type and version
• IP address
• Pages visited and features used within the platform
• Date and time of access
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account and organization
• Process payments and manage subscriptions
• Send important notifications about your account (e.g., trial expiration, billing updates)
• Respond to your requests and provide customer support
• Analyze usage patterns to improve the user experience
• Comply with legal obligations

We do not use your data for advertising purposes or sell your personal information to third parties.

4. Data Isolation and Multi-Tenancy

FDhub operates on a multi-tenant architecture where each hotel organization has its own isolated data environment (schema). This means:

• Your hotel's data is logically separated from all other organizations
• Users from one organization cannot access data from another
• Administrative actions are confined to your organization's scope

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: We use trusted third-party services to operate our platform, including:
  • Stripe for payment processing
  • Email service providers for transactional notifications
  • Cloud hosting providers for infrastructure
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted storage of passwords using secure hashing algorithms
• Regular security updates and monitoring
• Access controls and role-based permissions
• Isolated database schemas per tenant

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

7. Data Retention

We retain your data as follows:

• Active accounts: Data is retained for as long as your account is active
• Cancelled accounts: Data is retained for 30 days after cancellation to allow for reactivation
• Deleted accounts: All data is permanently deleted 30 days after account termination
• Billing records: Retained as required by tax and financial regulations

8. Cookies

FDhub uses essential cookies to:

• Maintain your login session
• Ensure security (CSRF protection)
• Remember your preferences (e.g., theme settings)

We do not use tracking or advertising cookies. The cookies we use are strictly necessary for the operation of the Service.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Export: Request an export of your data in a standard format
• Objection: Object to certain processing of your data

To exercise any of these rights, please contact us at info@myfdhub.com.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. International Data Transfers

Your data may be processed and stored on servers located outside your country of residence. By using the Service, you consent to the transfer of your data to our servers. We ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification to registered users for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@myfdhub.com
• Website: Contact Form